Shani Pease
About Shani Pease
Shani Pease is a Customer Service Representative at CenterPoint Energy, where she has worked since 2020. She has a diverse background in customer service and education, with previous roles at Cook Compression, Montessori School of Downtown, KIPP Texas Public Schools, and Rockford Public Schools.
Work at CenterPoint Energy
Shani Pease has been employed at CenterPoint Energy as a Customer Service Representative since 2020. In this role, she handles customer service inquiries from six different U.S. states, demonstrating her expertise in customer relations across a broad geographical area. She has consistently been recognized as a top seller in a sales-driven environment, reflecting her effectiveness in meeting customer needs and contributing to the company's success.
Previous Experience in Customer Service and Administration
Prior to her current role, Shani Pease worked in various positions that contributed to her customer service and administrative skills. She served as Office Support at Cook Compression for 10 months in 2013-2014 and as Office Coordinator at Rockford Rescue Mission from 2005 to 2007. Additionally, she held the position of Assistant Director at Montessori School Of Downtown from 2011 to 2017, where she managed administrative tasks and supported educational programs.
Education and Expertise
Shani Pease studied at Illinois State University, where she earned a degree in Entrepreneurship/Entrepreneurial Studies from 2002 to 2005. She also attended Judson University, achieving a Bachelor's Degree in Business Administration and Management from 2009 to 2011. Furthermore, she completed General Studies at Rock Valley College in 2002 and pursued Computer/Information Technology Administration and Management at Houston Community College, earning a CompTIA A+ certification in 2020.
Teaching and Educational Support Experience
Shani Pease has experience in the education sector, having worked as a Teaching Assistant at KIPP Texas Public Schools - Houston from 2017 to 2019. In this role, she supported classroom activities and contributed to student learning. Additionally, she served as Assistant Director at Montessori School Of Downtown, where she was involved in both administrative and educational responsibilities from 2011 to 2017.