Sheri Johnson
About Sheri Johnson
Sheri Johnson is a Contact Center Supervisor with extensive experience in management and operations within the insurance industry. She currently works at CenterPoint Energy and has held various leadership roles, including a long tenure at Assurant Specialty Property.
Work at CenterPoint Energy
Sheri Johnson has been serving as a Contact Center Supervisor at CenterPoint Energy since 2018. In this role, she oversees the daily operations of the contact center, ensuring efficient service delivery and customer satisfaction. Her responsibilities include managing staff, implementing training programs, and optimizing processes to enhance performance. Johnson's experience in the contact center environment allows her to effectively address challenges and improve operational outcomes.
Previous Experience at Assurant Specialty Property
Prior to her current role, Sheri Johnson worked at Assurant Specialty Property as a Senior Manager Call Center from 2007. She also held the position of Contact Center Operations Supervisor for one year from 2010 to 2011. In these roles, she developed expertise in managing contact center operations and enhancing team performance. Her tenure at Assurant Specialty Property contributed to her strong foundation in the insurance industry.
Background in Call Center Management
Sheri Johnson has a solid background in call center management, having worked in various capacities since 2005. She served as a Call Center Consultant at United Information Technology (UIT) from 2005 to 2007. This early experience laid the groundwork for her subsequent roles in management, where she honed her skills in team building and leadership. Johnson's extensive experience in the field has equipped her with a deep understanding of organizational dynamics.
Education and Expertise
Sheri Johnson studied at the University of Phoenix, where she earned a degree in Business Administration and Management, General. This educational background supports her expertise in leadership and team management, which are critical for her roles in contact center operations. Her academic achievements complement her practical experience, enhancing her ability to lead teams effectively.