Shonda Johnson
About Shonda Johnson
Shonda Johnson serves as the Director of Customer Billing and Bill Print Operations at Centerpoint Energy, where she oversees incoming emails, commercial and industrial accounts, and new business developments. She has over a decade of experience in this role and previously managed a call center for six years.
Current Role at CenterPoint Energy
Shonda Johnson serves as the Director of Customer Billing and Bill Print Operations at CenterPoint Energy. In this role, she is responsible for managing incoming emails, overseeing commercial and industrial accounts, and facilitating new business developments. Her leadership ensures efficient billing operations and customer service processes within the organization.
Previous Experience at CenterPoint Energy
Prior to her current position, Shonda Johnson worked at CenterPoint Energy as the Manager of the Call Center from 2008 to 2014. During her six years in this role, she managed a high-volume contact center with over 200 employees, addressing customer inquiries from six different states. She also handled regulatory inquiries and took on back office duties, contributing to the overall efficiency of the customer service operations.
Education and Academic Background
Shonda Johnson studied at Texas Southern University, where she earned a Bachelor of Business Administration degree. Her studies in Business Administration and Management spanned from 1987 to 1991, equipping her with foundational knowledge and skills applicable to her career in customer service and operations management.
Expertise in Customer Service Management
With extensive experience in customer service management, Shonda Johnson has developed expertise in handling customer inquiries and managing billing operations. Her background includes overseeing large teams and ensuring compliance with regulatory standards, which are critical in the utility industry.