Sydney Cobb
About Sydney Cobb
Sydney Cobb is a Contact Center Supervisor at CenterPoint Energy, where they have worked since 2021. They have a background in customer service and are pursuing a Bachelor of Business Administration at the Indiana Institute of Technology.
Work at CenterPoint Energy
Sydney Cobb has been employed at CenterPoint Energy since 2018. She currently holds the position of Contact Center Supervisor, a role she has occupied since 2021. Prior to this, she served as a Customer Service Specialist Level III from 2019 to 2020 and as a Contact Center Team Lead from 2020 to 2021. Additionally, she has worked as a Social Media Specialist for six years, contributing to the company's customer engagement strategies in Evansville, Indiana.
Education and Expertise
Sydney Cobb is pursuing a Bachelor of Business Administration (BBA) in Business Administration and Management at the Indiana Institute of Technology, a program she has been enrolled in since 2020. She previously studied General Studies at the University of Southern Indiana from 2014 to 2016. Her educational background supports her roles in customer service and management within the energy sector.
Background
Before joining CenterPoint Energy, Sydney Cobb worked at Vectren as a Customer Service Specialist from 2016 to 2019. Her experience in customer service spans several years, beginning with her initial role at Vectren from 2017 to 2018. This foundational experience has informed her subsequent positions in customer service and management.
Career Progression
Sydney Cobb's career at CenterPoint Energy reflects a steady progression through various roles. She began as a Customer Service Specialist Level III, advanced to Contact Center Team Lead, and currently serves as Contact Center Supervisor. Her experience in social media and customer service has contributed to her development as a leader in the contact center environment.