Tameka Thompson
About Tameka Thompson
Tameka Thompson is a Contact Center Manager at CenterPoint Energy, where she has worked since 2018. She has extensive experience in billing and collections, having held various roles at Ricoh USA, Inc. and Staples Business Advantage over a career spanning more than two decades.
Work at CenterPoint Energy
Tameka Thompson has been serving as the Contact Center Manager at CenterPoint Energy since 2018. In this role, she oversees the operations of the contact center, ensuring efficient communication and service delivery to customers. Her responsibilities include managing staff, implementing strategies to enhance customer satisfaction, and optimizing processes within the contact center.
Previous Experience at Ricoh USA, Inc.
Prior to her current position, Tameka Thompson held several roles at Ricoh USA, Inc. She worked as a Senior Manager in Customer Administration Billing from 2008 to 2017, where she managed billing processes and customer administration. Her earlier roles included Collection Supervisor and Account Resolution Team Supervisor, contributing to her extensive experience in customer service and billing management.
Experience at Staples Business Advantage
Tameka Thompson also worked at Staples Business Advantage, where she held positions as a Senior Collector and Credit Collector from 1997 to 1999. In these roles, she focused on managing accounts receivable and ensuring timely collection of payments, further developing her skills in customer relations and financial management.
Education and Expertise
Tameka Thompson pursued her education at Ashworth College, where she studied Business Administration. She furthered her education at the University of Phoenix, achieving a degree in Business Administration and Management, General. Her educational background supports her expertise in management and operational efficiency within customer service environments.