Tana Graham
About Tana Graham
Tana Graham is an Associate Dispatcher at CenterPoint Energy in Evansville, IN, with extensive experience in emergency call handling and dispatching. She holds a Bachelor's degree in Professional Studies and has a background in customer service and technical support.
Work at CenterPoint Energy
Tana Graham has been employed at CenterPoint Energy as an Associate Dispatcher since 2021. In this role, she is responsible for handling emergency calls and dispatching emergency gas services. She utilizes advanced dispatching and mapping computer systems to ensure efficient operations. Her experience in this position spans three years, during which she has demonstrated her ability to maintain objectivity in high-pressure situations while adhering to company regulations.
Education and Expertise
Tana Graham holds a Bachelor's degree in Professional Studies from the University of Southern Indiana. Additionally, she has studied Psychology at the same institution, also achieving a Bachelor's degree. Her educational background has equipped her with skills relevant to her roles in emergency dispatching and customer service. Tana's expertise includes advanced dispatching techniques, analytical skills, and effective communication.
Background in Customer Service
Before joining CenterPoint Energy, Tana Graham worked at AT&T for seven years, from 2014 to 2021. During her tenure, she held positions as a Customer Service Representative and as Tech Support. In these roles, she developed skills in customer service, technical support for iPhone users, and mobility customer service. Her experience in these positions contributed to her ability to handle difficult situations and provide effective solutions.
Skills and Abilities
Tana Graham exhibits a range of skills that enhance her professional performance. She is skilled in multitasking and has strong analytical and communication abilities. Her interpersonal skills enable her to work effectively with individuals at all organizational levels. Tana has a proven ability to adapt to evolving work environments and learn quickly, which is essential in her current role as an Associate Dispatcher.
Management Experience
Tana Graham has experience managing a small local restaurant, where she gained valuable skills in money handling, basic bookkeeping, and bank deposits. This management experience has contributed to her overall professional development and understanding of operational processes.