Teresa King
About Teresa King
Teresa King is a Sales Program Manager at CenterPoint Energy, where she has worked since 2018. She has extensive experience in sales management and customer service, having previously held various roles at Cricket Wireless and Primerica.
Work at CenterPoint Energy
Teresa King has been serving as a Sales Program Manager at CenterPoint Energy since 2018. In this role, she designs and manages sales contests and incentives aimed at various employee groups to enhance performance. Her focus on creating tailored programs has contributed to the overall effectiveness of the sales team within the organization, located in the Houston, Texas Area.
Previous Experience at Cricket Wireless
Prior to her current position, Teresa King held multiple roles at Cricket Wireless. She worked as an Indirect Sales Executive from 2015 to 2018, where she was responsible for driving sales through indirect channels. Additionally, she served as a Customer Operations Manager from 2009 to 2013, overseeing customer service operations. Her experience also includes working as a Program Manager from 2013 to 2015 and as a Customer Service Assistant from 2006 to 2009.
Education and Expertise
Teresa King earned her Bachelor of Science in Middle Level Education from the University of Nebraska-Lincoln, completing her studies from 1998 to 2003. She later pursued a Master of Business Administration (MBA) at the University of Illinois at Urbana-Champaign, graduating in 2022. Her educational background supports her expertise in sales management and program development.
Background in Financial Services
Before her tenure at Cricket Wireless, Teresa King worked at Primerica as a Financial Services Representative from 2006 to 2009. This role provided her with foundational knowledge in financial services, which complements her sales management skills. Additionally, she briefly worked as a Temporary Employee at Manpower in 2006.
Achievements in Sales and Operations
Teresa King has successfully transitioned a service contact center into a service-to-sales contact center, significantly increasing sales close rates from less than 1% to over 4%. She collaborated with training and quality assurance departments to address agent pain points during this transition. Furthermore, she streamlined the life-cycle process for authorized retailer employee logins, automating login creation, changes, and removal, resulting in time and cost savings.