Thomas Griffin
About Thomas Griffin
Thomas Griffin is a Telesales Representative at CenterPoint Energy in Houston, Texas, where he has worked since 2018. He has a diverse background in customer service and sales across various industries, including aviation and retail.
Work at CenterPoint Energy
Thomas Griffin has been employed at CenterPoint Energy as a Telesales Representative since 2018. He has worked in this role for six years in Houston, Texas. During his tenure, he has consistently ranked among the top agents in close rate for telesales, demonstrating his effectiveness in sales and customer engagement.
Previous Employment Experience
Before joining CenterPoint Energy, Thomas Griffin held various positions in customer service and sales. He worked as a Flight Attendant at Atlas Air from 2015 to 2017. Prior to that, he served as a Stock Coordinator at Aeropostale from 2004 to 2006 and as a Customer Service Representative at Lighthouse Financial from 2007 to 2008. He also held roles as a Shift Supervisor at American Eagle Outfitters and as an Acquisition Sales Agent at Reliant Energy.
Communication and Reporting Initiatives
At CenterPoint Energy, Thomas Griffin developed a communication update system between dispatch and call center agents to enhance daily operations. He also created call center reports for Quality Assurance, aimed at tracking progress and identifying improvement opportunities across departments. Additionally, he collaborated with leadership to develop a coaching log report for monitoring progress and identifying areas for improvement.
Education and Qualifications
Thomas Griffin studied at the Kansas City Art Institute, where he achieved a Bachelor of Fine Arts degree. He also attended Houston Community College, where he studied Computer Science and earned a Bachelor's Degree from 2014 to 2019. His educational background supports his diverse skill set in both creative and technical fields.
Background in Customer Service
Thomas Griffin has a strong background in customer service, having worked in various roles that emphasize client interaction and support. His experience includes positions at the Metropolitan Transit Authority of Harris County as a Customer Representative & Placement Specialist from 2012 to 2014, and as a Store Director/Sales Lead at Event Network from 2009 to 2010.