Jason Broome
About Jason Broome
Jason Broome is a Member Care Supervisor at Centivo, with a background in call center operations and customer service management. He has held various leadership roles in organizations such as MedData, Mercantile Adjustment Bureau, and Pristine Bay LLC, demonstrating expertise in sales strategies and team management.
Current Role at Centivo
Jason Broome serves as the Member Care Supervisor at Centivo, a position he has held since 2021. He operates from Buffalo, New York, where he oversees member care operations. His responsibilities include managing customer interactions and ensuring high levels of service quality. Broome's role emphasizes the importance of effective communication and customer satisfaction within the organization.
Previous Experience at MedData
Before joining Centivo, Jason Broome worked at MedData as the Director of Patient Call Center Services & Support Services from 2010 to 2012. During his two years in Brecksville, Ohio, he focused on enhancing patient support services and optimizing call center operations. His leadership contributed to improved service delivery and operational efficiency.
Career at Mercantile Adjustment Bureau, LLC
Jason Broome was employed at Mercantile Adjustment Bureau, LLC as a Customer Service Manager from 2013 to 2021. Over his eight-year tenure in Williamsville, New York, he managed customer service teams and implemented strategies to enhance customer engagement. His role involved overseeing service quality and ensuring effective resolution of customer inquiries.
Leadership Role at Pristine Bay LLC
From 2003 to 2009, Jason Broome held multiple leadership positions at Pristine Bay LLC, d/b/a Vianda, including General Manager, VP of Call Center Operations, and Call Center Director. His six years in Cincinnati, Ohio, involved managing call center operations and overseeing various aspects of business management, including inventory and facility management.
Expertise in Call Center Operations
Jason Broome has extensive experience in call center operations, with a strong background in training and recruiting staff. His expertise includes managing inbound and outbound sales teams, as well as implementing upselling and cross-selling strategies. Broome has demonstrated proficiency in complete P&L management, contributing to the financial health of the organizations he has worked for.