Karl C.
About Karl C.
Karl C. serves as the Director of Strategic Accounts at Centivo, a position he has held since 2023. With nearly two decades of experience at Highmark Blue Cross Blue Shield of Western New York, he has a strong background in client management and process improvement.
Work at Centivo
Karl C. currently serves as the Director of Strategic Accounts at Centivo, a position he has held since 2023. His role is based in Buffalo, New York, and operates in a hybrid work environment. Prior to this position, he worked as a Client Success Manager for National Accounts at Centivo for seven months in 2023. In his current role, he focuses on developing and managing strategic relationships with key clients.
Previous Experience at Highmark Blue Cross Blue Shield
Karl C. has extensive experience at Highmark Blue Cross Blue Shield of Western New York, where he worked for 19 years. His roles included Manager of Group Implementation & Corporate Business Support from 2012 to 2015, Senior Account Executive from 2015 to 2022, and Business Optimization Consultant from 2011 to 2012. He oversaw a team of 15 direct reports responsible for large-scale client implementations and annual renewals.
Education and Expertise
Karl C. earned a Bachelor's degree in Business Administration and Management from Houghton University, where he studied from 2010 to 2012. He holds a certification as a Lean Six Sigma Professional, which emphasizes process improvement and waste elimination, particularly in the health insurance sector. His educational background and certification support his expertise in strategic account management and operational efficiency.
Leadership and Management Skills
In his previous roles, Karl C. demonstrated strong leadership and management skills. He was responsible for overseeing a team of 15 direct reports at Highmark Blue Cross Blue Shield, focusing on client implementations and renewals. His experience managing large accounts, particularly for employers with over 1,000 employees, highlights his capacity to handle complex client relationships and drive organizational success.