Paula Kuczkowski
About Paula Kuczkowski
Paula Kuczkowski is a Manager of Member Care at Centivo, where she has worked since 2020. She previously held the position of Director of Customer Service at Independent Health for 25 years and has experience in client services management.
Current Role at Centivo
Paula Kuczkowski has been serving as the Manager of Member Care at Centivo since 2020. In this role, she oversees member services and ensures that client needs are met effectively. Her responsibilities include managing a team dedicated to providing high-quality support to members, enhancing their overall experience, and addressing any concerns that arise.
Previous Experience at Independent Health
Before joining Centivo, Paula Kuczkowski worked at Independent Health for 25 years, from 1993 to 2018. During her tenure, she held the position of Director of Customer Service. In this capacity, she was responsible for leading customer service initiatives and improving service delivery in the Buffalo/Niagara, New York area.
Role at Strategic Financial Solutions NY
Paula Kuczkowski worked as the Manager of Client Services at Strategic Financial Solutions NY for one year, from 2019 to 2020. In this position, she managed client interactions and service delivery, ensuring that clients received the support they needed during her time there.
Education and Qualifications
Paula Kuczkowski earned her Bachelor's degree from Medaille University. Her educational background has equipped her with the knowledge and skills necessary for her roles in customer service and member care.