Tracy Matteson
About Tracy Matteson
Tracy Matteson serves as the Claims Operations Manager at Centivo, where he oversees health claims processing for self-funded employer groups. With over 23 years of experience in the self-funded health plan industry, he focuses on operational efficiencies and team collaboration.
Current Role at Centivo
Tracy Matteson serves as the Claims Operations Manager at Centivo, a position she has held since 2021. In this role, she oversees health claims processing for self-funded employer groups. Tracy is responsible for managing a team of claim examiners and support staff, ensuring accurate processing of healthcare claims. She also provides oversight for appeals, subrogation, and overpayment/refunds. Tracy focuses on developing policies and procedures to ensure proper administration of benefit plans and claim standards.
Previous Experience in Healthcare Administration
Before joining Centivo, Tracy Matteson held various positions at Meritain Health. She worked as Director of Operations from 2005 to 2011, Operations Supervisor from 2002 to 2005, and Claims Analyst from 1998 to 2001. Additionally, she served as Manager of Service Operations and Migration and Acquisitions Liaison. Her experience at Meritain Health spans over a decade, contributing to her extensive knowledge in the self-funded health plan industry.
Education and Professional Development
Tracy Matteson has a solid educational background in health and social sciences. She studied Drug and Alcohol Counseling at Hilbert College from 1992 to 1994. Additionally, she earned a degree in Medical Office Management from Bryant & Stratton College between 1995 and 1997. Tracy also completed a Liberal Arts - Social Sciences program at Erie Community College from 1990 to 1992. This diverse educational foundation supports her expertise in healthcare operations.
Focus on Operational Efficiency
Tracy aims to achieve continuous improvement in operational efficiencies while maintaining high customer satisfaction. She fosters a collaborative cross-functional team environment through active leadership. Tracy educates and mentors her team members to ensure the proper application of client benefit plans to claims processed. She is accountable for positively influencing employee morale by setting achievable goals and promoting teamwork within her department.
Career Background in Management
Tracy Matteson has over 23 years of experience in the self-funded health plan industry, beginning her career as a First Assistant Manager at McDonald's from 1987 to 1998. Her management experience includes roles at Meritain Health, where she held positions such as Senior Claims Analyst and Interim Implementation Manager. This extensive background in management has equipped her with the skills necessary to lead teams effectively in the healthcare sector.