Aimee Pruitt
About Aimee Pruitt
Aimee Pruitt is a Customer Success Analyst at CentralSquare Technologies, where she has worked since 2011. She has a background in General Studies and Business Administration, and previously held positions at Capital One and Praeses.
Work at CentralSquare Technologies
Aimee Pruitt has served as a Customer Success Analyst at CentralSquare Technologies since 2011. With over 13 years of experience in this role, she is based in Shreveport, Louisiana. Her responsibilities include creating user documentation and employee guides for customer applications, ensuring that clients have the necessary resources to effectively use the products.
Previous Experience at Capital One
Prior to her current role, Aimee Pruitt worked at Capital One as a Loan Officer from 2004 to 2011. During her seven years there, she gained valuable experience in customer service and financial products, which contributed to her skills in client management and support.
Background in Account Management
Aimee Pruitt worked as an Account Manager at Praeses from 2011 to 2017. In this position, she managed client accounts and facilitated communication between clients and the company. This experience enhanced her ability to provide tailored solutions to meet client needs.
Education and Expertise
Aimee Pruitt holds an Associate's degree in General Studies from Northwestern State University, which she completed from 2000 to 2003. Additionally, she earned another Associate's degree in Business Administration and Management from Bossier Parish Community College between 2011 and 2013. Her educational background supports her expertise in customer success and account management.
Client Support and Collaboration
In her current role, Aimee Pruitt provides client application go-live support, which includes implementation, troubleshooting, quality assurance, and training. She collaborates with programmers to address bugs and develop solutions, as well as assists in brainstorming new products and designs. Her role also involves interfacing with Accounting to manage reports and billing.