Annette Franzen
About Annette Franzen
Annette Franzen is a Project Coordinator at CentralSquare Technologies, where she has worked since 2020. She has a background in business administration and has held various roles in the livestock and technology sectors, demonstrating expertise in project coordination and customer communication.
Current Role as Project Coordinator
Annette Franzen has been serving as a Project Coordinator at CentralSquare Technologies since 2020. In this role, she coordinates over 45 major releases for the Pro Suite Product, prioritizing tasks based on established protocols and team discussions. She acts as a liaison between DevOps and customers, facilitating critical server operations, including migrations and disk replacements. Her responsibilities also include creating and dispatching JIRA tickets to ensure project continuity.
Previous Experience at CentralSquare Technologies
Before her current position, Annette Franzen worked at CentralSquare Technologies as an Administrative Assistant III from 2019 to 2020. During this time, she supported various administrative functions and contributed to the operational efficiency of the team. Her experience in this role laid the groundwork for her subsequent promotion to Project Coordinator.
Work History at Lynch Livestock and Waukon Feed Ranch Inc.
Annette Franzen has a background in administrative and merchandising roles prior to her tenure at CentralSquare Technologies. She worked as an Office Administrator at Lynch Livestock from 2014 to 2017, where she managed office operations in Spillville, Iowa. Following this, she served as a Merchandiser at Waukon Feed Ranch Inc. from 2017 to 2019, further developing her skills in customer service and product management.
Educational Background in Business Administration
Annette Franzen earned her Bachelor's Degree in Business Administration and Management from Luther College, where she studied from 2000 to 2004. This educational foundation has equipped her with essential skills in management and organizational practices, contributing to her effectiveness in her professional roles.
Skills in Customer Communication and Issue Resolution
In her current role, Annette Franzen facilitates communication and resolution of customer issues by collaborating with both internal teams and external representatives. She handles the creation and management of Salesforce cases, ensuring that issues are escalated to upper tiers when necessary. Her ability to navigate customer interactions is a key aspect of her role as a Project Coordinator.