Chelsea Fagner
About Chelsea Fagner
Chelsea Fagner is a Technical Support Analyst at Centralsquare Technologies in Lake Mary, Florida, where she has worked since 2018. She has a diverse background in technical support, laboratory work, and customer service, with previous roles at Pfizer, Zoetis, and Somers Building Maintenance.
Work at CentralSquare Technologies
Chelsea Fagner has been employed at CentralSquare Technologies as a Technical Support Analyst since 2018. In this role, she provides technical support for IMC software and manages escalations effectively. Prior to her current position, she worked as an Associate Technical Analyst at the same company for four months in 2018. Her experience at CentralSquare Technologies spans a total of six years, during which she has developed strong skills in documentation and enhanced the efficiency of technical support processes.
Previous Employment Experience
Before joining CentralSquare Technologies, Chelsea Fagner held several positions in different organizations. She worked at Pfizer as a Chick Embryo Origin Lab Technician for one year from 2013 to 2014 in New York. Following that, she was employed at Zoetis as a Global Seed Lab Technician for one year from 2014 to 2015 in Parsippany, New Jersey. Additionally, she served as a Team Lead at Somers Building Maintenance for four years from 2011 to 2015 in Santa Rosa, California. This diverse work history contributes to her well-rounded skill set.
Education and Expertise
Chelsea Fagner studied at Southern New Hampshire University from 2018 to 2020, focusing on her educational development. She also attended North Iowa Area Community College from 2008 to 2010 and studied Computer Science. Additionally, she briefly studied at Online Trading Academy in 2012 and at Muscatine Community College, where she also focused on Computer Science. Her educational background supports her expertise in technical support and customer service.
Skills in Technical Support and Customer Service
Chelsea Fagner possesses strong skills in providing technical support, particularly for IMC software. Her experience includes effectively handling escalations and enhancing technical support processes through documentation. Additionally, her background in retail and sales has contributed to her customer service skills, allowing her to address client needs effectively and improve overall service delivery.