Chelsey Hovden
About Chelsey Hovden
Chelsey Hovden is a Technical Support Manager at CentralSquare Technologies, where she has worked since 2018. She has a background in technical analysis and skills training, with previous roles at Ricoh Americas Corporation and Opportunity Homes Inc.
Work at CentralSquare Technologies
Chelsey Hovden has been employed at CentralSquare Technologies since 2018, currently holding the position of Technical Support Manager. In this role, she monitors and assigns work to her direct reports, providing necessary training and assistance in problem resolution. Previously, she served as a Technical Analyst at CentralSquare Technologies from 2014 to 2018, where she implemented policies and procedures aimed at enhancing service quality for customer service representatives. Her responsibilities also include managing vendor relationships to ensure compliance with contract agreements.
Previous Experience at Ricoh Americas Corporation
Prior to her tenure at CentralSquare Technologies, Chelsey Hovden worked at Ricoh Americas Corporation as a Site Supervisor from 2011 to 2014. During her three years at the Winneshiek Medical Center, she was responsible for overseeing operations and ensuring effective service delivery. This role involved direct supervision of staff and the implementation of operational strategies to improve service efficiency.
Experience at Opportunity Homes Inc
Chelsey Hovden began her career at Opportunity Homes Inc, where she worked as a Skills Trainer from 2010 to 2011. In this role, she focused on developing skills and providing support to individuals in Decorah, IA. Her experience in this position contributed to her foundational skills in training and support, which she has carried into her later roles.
Education and Expertise
Chelsey Hovden studied at the University of Iowa, where she gained knowledge and skills that have supported her career in technical support and management. Her educational background complements her professional experience, particularly in areas such as customer service, team management, and analytical reporting.
Professional Responsibilities and Skills
In her current role as Technical Support Manager, Chelsey Hovden is responsible for creating and updating reports to track team progress and ticket movement, showcasing her analytical skills. She actively participates in department meetings with development, product, and professional services managers, ensuring effective communication across departments. Her strong negotiation skills are evident in her management of vendor relationships, where she ensures that contract agreements are upheld.