Edward Demetillo
About Edward Demetillo
Edward Demetillo serves as a Senior Customer Success Engineer at CentralSquare Technologies, where he has worked since 2018. He previously held positions at Aptean and Medworxx, accumulating over a decade of experience in customer success and technical support roles.
Work at CentralSquare Technologies
Edward Demetillo has been employed at CentralSquare Technologies since 2018, where he holds the position of Senior Customer Success Engineer. In this role, he focuses on ensuring customer satisfaction and success with the company's software solutions. His responsibilities include providing technical support, addressing customer inquiries, and facilitating the implementation of products. Edward's experience in customer success contributes to the overall effectiveness of the team and enhances the customer experience.
Previous Experience at Aptean
Prior to his current role, Edward worked at Aptean as a Customer Success Engineer from 2016 to 2018. During his two years at Aptean, he was responsible for managing customer relationships and ensuring that clients received the necessary support to maximize their use of the company's products. His role involved troubleshooting issues and providing guidance to customers, which helped improve client satisfaction and retention.
Technical Support Role at Medworxx
Edward began his career at Medworxx, where he served as a Technical Support Analyst from 2010 to 2016. Over the course of six years, he developed a strong foundation in technical support and customer service. His duties included resolving technical issues, assisting users with software applications, and providing training to clients. This experience equipped him with valuable skills that he later applied in his roles at Aptean and CentralSquare Technologies.
Education and Expertise
While specific educational details are not provided, Edward Demetillo's career trajectory reflects a strong expertise in customer success and technical support. His roles have required a deep understanding of software solutions and the ability to communicate effectively with clients. This expertise has been honed through years of experience in various positions within the technology sector.