Heather Parks
About Heather Parks
Heather Parks is a Product Support Specialist I at CentralSquare Technologies, where she has worked since 2019. She has previous experience in customer service roles at Food Lion, Lowes Foods, and Atrium Windows and Doors.
Work at CentralSquare Technologies
Heather Parks has been employed at CentralSquare Technologies since 2019, serving as a Product Support Specialist I. In this role, she provides technical assistance and support for the company's software products. Her responsibilities include troubleshooting issues, assisting customers with inquiries, and ensuring a high level of customer satisfaction. CentralSquare Technologies is known for delivering public sector software solutions, and Parks contributes to maintaining the quality of service that the company offers.
Previous Experience in Retail and Customer Service
Before joining CentralSquare Technologies, Heather Parks gained valuable experience in retail and customer service roles. She worked at Food Lion from 2013 to 2014, where she focused on customer service for one year. Prior to that, she was employed at Lowes Foods from 2010 to 2013 as a Customer Service Cashier and Bookkeeper. This position lasted for three years and provided her with essential skills in customer interaction and financial management.
Experience in Call Center Operations
Heather Parks worked as a Call Center Representative at Atrium Windows and Doors from 2014 to 2019. Over the course of five years, she developed expertise in handling customer inquiries, resolving issues, and providing support related to the company's products. This role enhanced her communication skills and her ability to work in a fast-paced environment.
Education and Expertise
Heather Parks studied at Davidson County Community College, where she focused on Computer and Information Sciences and Support Services. She earned an Associate of Arts and Sciences (A.A.S.) and an Associate of Applied Science in Computer Information Technology between 2009 and 2014. This educational background has equipped her with the technical knowledge necessary for her current role in product support.