Hunter Forbes
About Hunter Forbes
Hunter Forbes is a Software Support Analyst II at CentralSquare Technologies in High Point, North Carolina, where he has worked since 2021. He previously served as an Application Support Analyst at Cumberland County, NC, and has a Bachelor's Degree in Computer Science from the University of North Carolina at Charlotte.
Work at CentralSquare Technologies
Hunter Forbes has been employed at CentralSquare Technologies as a Software Support Analyst II since 2021. In this role, he provides second-tier technical support to customers through various communication channels, including phone, web, and email. He is responsible for addressing customer inquiries and resolving technical issues. When faced with complex problems, he escalates these issues to the appropriate technical experts or managerial staff within the organization. His work contributes to maintaining customer satisfaction and ensuring the effective use of CentralSquare's software solutions.
Previous Experience at Cumberland County, NC
Prior to his current position, Hunter Forbes worked as an Application Support Analyst at Cumberland County, NC from 2018 to 2021. In this role, he focused on providing technical support and assistance for applications used by the county. His experience in this position helped him develop skills in troubleshooting and customer service, which he now applies in his role at CentralSquare Technologies.
Educational Background in Computer Science
Hunter Forbes earned a Bachelor's Degree in Computer Science from the University of North Carolina at Charlotte, completing his studies from 2014 to 2018. This educational background provided him with foundational knowledge and skills in software development, systems administration, and technical support, which he utilizes in his professional career.
Role as Student Systems Administrator
From 2015 to 2017, Hunter Forbes served as a Student Systems Administrator at the University of North Carolina at Charlotte. In this role, he was responsible for managing student systems and providing technical support to students and faculty. This experience contributed to his understanding of system administration and customer support, further preparing him for his subsequent roles in the technology sector.