Jacob Santiago
About Jacob Santiago
Jacob Santiago is a System Support Specialist currently working at CentralSquare Technologies in Lake Mary, Florida. He has a background in Information Technology, having completed both an Associate of Arts and a Bachelor's degree, and has experience in various roles including internships and community service.
Work at CentralSquare Technologies
Jacob Santiago currently serves as a System Support Specialist at CentralSquare Technologies, a position he has held since 2023. His role encompasses responsibilities that extend beyond traditional service desk functions, including system administration tasks, reflecting the small size of the IT team. This position allows him to apply his technical skills in a dynamic environment, contributing to the support and maintenance of systems critical to the organization.
Previous Experience at AssuredPartners
Prior to his current role, Jacob worked as a Cloud Operations Specialist Intern at AssuredPartners for three months in 2022. During this internship, he collaborated with overseas DevOps teams to manage Microsoft Azure resources. This experience provided him with valuable insights into cloud operations and enhanced his technical capabilities in a professional setting.
Education and Expertise
Jacob Santiago pursued his education in Information Technology, earning an Associate of Arts degree from Seminole State College of Florida from 2019 to 2021. He continued his studies at the University of Central Florida, where he is expected to complete his Bachelor's degree in Information Technology in 2024. His academic background equips him with a solid foundation in IT principles and practices.
Background in Customer Service
Before entering the IT field, Jacob gained customer service experience as a cashier at Publix Super Markets from 2019 to 2022. This role helped him develop strong interpersonal skills and an understanding of customer needs. Additionally, he served as a Peer Mentor at Seminole State College of Florida for four months in 2021, where he supported fellow students in their academic journeys.
Personal Interests and Community Involvement
Jacob has a personal interest in model and miniature painting, dedicating space in his home to this hobby. He also enjoys bouldering and regularly visits the gym, indicating a commitment to physical fitness. Furthermore, he actively participates in community service through RUF at the University of Central Florida and his local church, reflecting his dedication to giving back to the community.