Jeanne Vincent
About Jeanne Vincent
Jeanne Vincent is a Customer Success Analyst III at CentralSquare Technologies, where she has worked since 2017. She has extensive experience in customer service and technical support, with a background in human resources and business.
Work at CentralSquare Technologies
Jeanne Vincent has been employed at CentralSquare Technologies as a Customer Success Analyst III since 2017. In this role, she operates remotely, contributing to the company's customer service initiatives. Her responsibilities include developing and implementing customer support strategies aimed at improving user satisfaction. Over her tenure, she has built a strong track record in problem-solving within customer service environments.
Previous Experience at Aptean
Before joining CentralSquare Technologies, Jeanne Vincent worked at Aptean as a Product Support Analyst III for 16 years, from 1996 to 2012. During her time in this position, she provided technical support and training focused on database management and SQL. Her extensive experience in this role contributed to her expertise in customer support and technical problem-solving.
Education and Expertise
Jeanne Vincent earned her Bachelor of Business Administration (B.B.A.) from the University of Wisconsin-Whitewater. Her studies included Human Resources, General Business, Personnel/Human Resources, and Psychology. This educational background supports her expertise in developing customer support strategies and enhancing user satisfaction.
Problem-Solving Skills in Customer Service
Jeanne Vincent has demonstrated a strong ability in problem-solving within customer service environments. Her skills are particularly evident in her current role at CentralSquare Technologies, where she focuses on enhancing customer experiences and addressing user concerns effectively. This capability has been a significant aspect of her professional development throughout her career.