Jeffrey Conrad
About Jeffrey Conrad
Jeffrey Conrad is an Account Executive with extensive experience in public safety and customer success roles. He has worked at CentralSquare Technologies and previously held positions at Versaterm Public Safety, Brookings County, and South Dakota State University.
Work at CentralSquare Technologies
Jeffrey Conrad currently serves as an Account Executive at CentralSquare Technologies, a position he has held since 2023. In this role, he is responsible for managing client relationships and driving sales initiatives. Prior to this, he worked as a Customer Success Manager at the same company from 2022 to 2023, where he focused on enhancing customer satisfaction and retention. His experience at CentralSquare Technologies has allowed him to develop a portfolio of over 90 public safety agencies, which includes both mid-market and strategic accounts.
Previous Experience in Public Safety
Before joining CentralSquare Technologies, Jeffrey Conrad worked in various roles within public safety. He served as a Deputy Sheriff for Brookings County, South Dakota from 2019 to 2022, where he gained valuable law enforcement experience. Additionally, he was a Police Officer at South Dakota State University from 2016 to 2019. These roles contributed to his deep understanding of public safety operations and the importance of community engagement.
Education and Expertise
Jeffrey Conrad earned a Bachelor's degree in Criminal Justice/Police Science from St. Cloud State University, completing his studies from 2011 to 2015. His educational background, combined with over five years of law enforcement experience, has equipped him with skills in problem solving, conflict resolution, and stress management. He also possesses extensive knowledge of Salesforce, Gainsight, and DocuSign contract generation, which are essential tools in his current role.
Customer Service and Leadership Skills
Jeffrey has a strong foundation in customer service, having worked as a Customer Service Representative at Capital One in 2015. His experience includes leadership, teamwork, and staff management, which he developed further during his tenure in law enforcement. He has delivered numerous Executive Business Review (EBR) presentations, showcasing his ability to communicate effectively with clients and stakeholders. His focus on growth and customer satisfaction remains a central aspect of his professional approach.