Joan Miller
About Joan Miller
Joan Miller serves as an Account Manager for the Impact Heritage Product Line at CentralSquare Technologies, where she has worked since 2017. Based in the Sioux Falls, South Dakota area, she engages with clients to enhance service delivery and address critical issues.
Work at CentralSquare Technologies
Joan Miller has been employed at CentralSquare Technologies since 2017, serving as an Account Manager for the Impact Heritage Product Line. In this role, she operates remotely from the Sioux Falls, South Dakota area. Her responsibilities include facilitating and attending customer meetings, networking events, and trade shows. She acts as a liaison between customers and various departments within CentralSquare, ensuring that critical customer issues are escalated and resolved effectively.
Customer Engagement and Support
In her role, Joan Miller focuses on customer engagement by scheduling regular site visits to assess system usage and introduce additional services aimed at enhancing operational efficiency. She recognizes at-risk clients and collaborates with them to gather information and develop reconciliation plans. By sharing customer feedback from her visits and meetings, she contributes to the continuous improvement of technology offerings at CentralSquare.
Networking and Relationship Building
Joan Miller actively participates in networking events and trade shows, where she presents on behalf of CentralSquare Technologies. These activities are essential for building and maintaining relationships with clients and industry peers. Her involvement in these events helps promote the Impact Heritage Product Line and fosters connections that can lead to new opportunities.
Professional Background
Joan Miller has accumulated over seven years of experience in her current position at CentralSquare Technologies. Her background includes extensive interaction with clients, focusing on understanding their needs and challenges. This experience has equipped her with the skills necessary to navigate complex customer relationships and deliver tailored solutions.