John Blouin
About John Blouin
John Blouin is a Software Support Analyst at CentralSquare Technologies, where he has worked since 2017. He holds a Bachelor's degree in Political Science and Government from the University of North Florida and is certified in FBI Criminal Justice Information Systems.
Work at CentralSquare Technologies
John Blouin has been employed at CentralSquare Technologies as a Software Support Analyst since 2017. In this role, he focuses on providing support to clients and customers, ensuring their needs are met effectively. He has accumulated seven years of experience in this position, where he has developed skills in customer retention and problem-solving.
Education and Expertise
John Blouin earned a Bachelor's degree in Political Science and Government from the University of North Florida, completing his studies from 2012 to 2017. His educational background provides him with a solid foundation in analytical thinking and communication, which he applies in his current role. Additionally, he holds a certification in FBI Criminal Justice Information Systems (CJIS), enhancing his expertise in handling sensitive information.
Background
John Blouin's professional background includes a focus on customer service and support within the software industry. His role as a Software Support Analyst involves organizing ideas and effectively communicating messages tailored to various audiences. He is responsible for accurately processing and recording call transactions using designated CRM software, ensuring efficient customer interactions.
Achievements
In his capacity as a Software Support Analyst, John Blouin has contributed to customer retention by providing alternative solutions to meet clients' needs. His ability to tailor communication to different listeners and situations has been a key aspect of his success in the role. His commitment to accurately processing call transactions further supports the operational efficiency of his team.