John Coltrain
About John Coltrain
John Coltrain is a Customer Success Manager at CentralSquare Technologies, with a background in law enforcement and over a decade of experience in business and information systems education. He holds a Bachelor of Science in Business, Management, and Economics with a concentration in Information Systems from SUNY Empire State College.
Work at CentralSquare Technologies
John Coltrain has been serving as a Customer Success Manager at CentralSquare Technologies since 2020. In this role, he utilizes his extensive background in business management and information technology to enhance customer satisfaction and ensure successful product implementation. His position involves addressing complex customer needs and fostering long-term relationships, leveraging his skills to drive customer engagement and retention.
Education and Expertise
John Coltrain holds a Bachelor of Science (B.S.) degree with a concentration in Information Systems from the State University of New York Empire State College, which he completed from 2011 to 2016. He also earned an Associate of Applied Science (A.A.S.) degree in Business Information Technology Management from SUNY Adirondack Community College, studying there from 2008 to 2012. His educational background provides a solid foundation in business and information systems, contributing to his effectiveness in customer success.
Background
Before transitioning to customer success, John Coltrain worked in law enforcement as a Police Officer at the Corinth Police Department from 1995 to 1998. This experience in law enforcement has contributed to his adaptability and diverse skill set, allowing him to approach customer success with a unique perspective. His career shift reflects his commitment to leveraging his skills in a new context.
Professional Experience
John Coltrain has over a decade of experience in business and information systems education. This extensive experience has equipped him with the knowledge and skills necessary to manage customer success effectively. His unique combination of expertise in business management and information technology enhances his ability to address and resolve complex customer needs.