Joshua Burch
About Joshua Burch
Joshua Burch is a Systems Administrator II at CentralSquare Technologies, where he has worked since 2021. He has extensive experience in cloud solutions, data recovery, and customer support, having previously held positions at SunGard Public Sector and Superion.
Work at CentralSquare Technologies
Joshua Burch has been employed at CentralSquare Technologies as a Systems Administrator II since 2021. In this role, he has contributed to the organization by playing a key role in migrating legacy software and customers into a new cloud data center during a significant restructuring. His responsibilities include overseeing data recovery processes and managing software upgrades, ensuring the smooth operation of systems.
Previous Experience at SunGard Public Sector
Before joining CentralSquare Technologies, Joshua Burch worked at SunGard Public Sector in various capacities. He served as a Cloud Solutions Systems Administrator I from 2011 to 2015 and later as a Cloud Solutions Systems Administrator II from 2015 to 2018. His tenure at SunGard Public Sector began as an IT Support Technician from 2008 to 2011. During these years, he gained extensive experience in cloud solutions and IT support.
Technical Skills and Responsibilities
In his roles, Joshua Burch has demonstrated strong technical skills, particularly in troubleshooting SQL database issues. He has managed database backups, restores, and table data recovery, ensuring data integrity and availability. Additionally, he independently managed the onboarding process for customers purchasing software and cloud services, facilitating their transition from point-of-sale to live production.
Customer Service Excellence
Joshua Burch has consistently delivered excellent customer service to over 100 customers through various communication channels, including phone, email, and ticketing systems. His focus on customer satisfaction has been a significant aspect of his professional responsibilities, contributing to positive client experiences and successful software implementations.