Julie Smith
About Julie Smith
Julie Smith is a Support Analyst IV at CentralSquare Technologies with over a decade of experience in the information technology and services industry. She holds an Associate of Arts and Sciences in Computer Programming and a Bachelor of Applied Science in Organizational Leadership, which contribute to her expertise in software support and team management.
Work at CentralSquare Technologies
Julie Smith has been employed at CentralSquare Technologies as a Support Analyst IV since 2011. In her role, she utilizes her extensive experience in software support to assist clients with technical issues. Her responsibilities include creating detailed reports and presentations using Microsoft Excel and Microsoft PowerPoint for both internal and external stakeholders. Smith's advanced skills in SQL are essential for database management and troubleshooting, contributing to the overall efficiency of the support team.
Education and Expertise
Julie Smith holds an Associate of Arts and Sciences (A.A.S.) degree in Computer Programming from Surry Community College, which she attended from 1998 to 2000. She furthered her education at Bluefield State College, where she earned a Bachelor of Applied Science (B.A.Sc.) in Organizational Leadership from 2005 to 2007. This educational background equips her with the technical skills necessary for her role and the leadership capabilities to manage support teams effectively.
Background in Information Technology
With over a decade of experience in the information technology and services industry, Julie Smith has developed a strong foundation in software support. Prior to her current position, she worked as a Helpdesk Technician at Radford University from 2007 to 2011. This role provided her with valuable customer service experience, enhancing her ability to resolve client issues and improve customer satisfaction.
Technical Skills and Tools
Julie Smith possesses advanced skills in Microsoft Excel and Microsoft PowerPoint, which she uses to create comprehensive reports and presentations. Her proficiency in SQL is crucial for effective database management and troubleshooting in her position. These technical skills enable her to support clients efficiently and contribute to the success of her team at CentralSquare Technologies.