Katie Copeland
About Katie Copeland
Katie Copeland is a Manager of Product Support at CentralSquare Technologies, where she has worked since 2021. She has held various positions within the company since 2012, including roles as a Customer Success Analyst and Associate Manager.
Work at CentralSquare Technologies
Katie Copeland has held multiple positions at CentralSquare Technologies, demonstrating a progressive career path within the organization. She started as a Junior Consultant from 2012 to 2013, where she gained foundational experience. Following this role, she served as a Customer Success Analyst from 2013 to 2018, focusing on client satisfaction and support. Katie then advanced to Associate Manager, Product Support, from 2018 to 2021, where she managed product support initiatives. Since 2021, she has been the Manager of Product Support, overseeing operations and team performance in this critical area.
Education and Expertise
Katie Copeland studied at Conestoga College, where she completed a program in Computer Programming, earning a Computer Programmer/Analyst designation. Her education laid the groundwork for her technical skills and understanding of software development. This academic background has supported her career in various roles within the tech industry, particularly in product support and customer success.
Background in Software Development
Before joining CentralSquare Technologies, Katie worked at PryLynx Corporation as a Software Developer for seven months in 2011 to 2012. This role provided her with practical experience in software development, contributing to her technical proficiency. Her early career experiences have informed her later roles in product support and management.
Career Progression
Katie Copeland's career reflects a steady progression through various roles in the technology sector. After her initial position as a Software Developer, she transitioned to CentralSquare Technologies, where she took on roles with increasing responsibility. Her journey from Junior Consultant to Manager of Product Support highlights her commitment to professional growth and her ability to adapt to different challenges within the industry.