Kristin Cole
About Kristin Cole
Kristin Cole is a Product Support Representative IV at CentralSquare Technologies, where she has worked since 2023. She has a diverse background in various roles, including quality assurance, criminal analysis, and management in the insurance and municipal sectors.
Current Role at CentralSquare Technologies
Kristin Cole serves as a Product Support Representative IV at CentralSquare Technologies, a position she has held since 2023. In this role, she provides advanced support for product-related inquiries and issues, leveraging her extensive experience in customer service and technical support. Her remote work setup allows her to assist clients effectively while maintaining flexibility in her work environment.
Previous Experience at CentralSquare Technologies
Before her current role, Kristin worked at CentralSquare Technologies as a Team Lead in Product Support from 2021 to 2023. In this capacity, she managed a team responsible for addressing customer support needs and ensuring high-quality service delivery. Her leadership contributed to the efficiency and effectiveness of the support team during her tenure.
Background in Quality Assurance and Communications
Kristin has a background in quality assurance and communications, having worked as a Quality Assurance Coordinator for the City of Raleigh Municipal Government in 2019. She also served as a Communications Training Officer from 2016 to 2019, where she facilitated training programs to enhance communication skills within the organization.
Experience in Law Enforcement and Analysis
Kristin's career includes experience as a Criminal Analyst at CRA, Inc., where she worked with the Camden County Police Department from 2014 to 2015. This role involved analyzing data related to criminal activities, contributing to law enforcement efforts. Her analytical skills were further developed during this time, enhancing her ability to interpret complex information.
Educational Background in Business Administration
Kristin earned a Bachelor of Science in Business Administration/Finance from Long Island University, completing her studies from 2000 to 2008. This educational foundation provided her with essential knowledge in business principles and financial management, which she has applied throughout her diverse career.