Nicholas Kiki Charles
About Nicholas Kiki Charles
Nicholas Kiki Charles is a Product Support Analyst at CentralSquare Technologies, where he applies strong information-gathering skills and best practices in customer support. He holds a Bachelor's degree in Accounting from the University of Central Florida and has previous experience as a Payroll Account Manager at Paylocity and a Collections Specialist at Chase.
Work at CentralSquare Technologies
Nicholas Kiki Charles currently serves as a Product Support Analyst at CentralSquare Technologies. He has held this position since 2021 and is based in Lake Mary, Florida. In this role, he demonstrates strong information-gathering skills and a commitment to self-initiated learning. He utilizes best practices to create detailed customer support cases and collaborates with internal organizations to enhance the quality of customer service.
Education and Expertise
Nicholas Kiki Charles studied at the University of Central Florida, where he earned a Bachelor's degree in Accounting from 2021 to 2022. Prior to this, he attended Valencia College, where he completed an Associate of Arts degree in General Studies. His educational background provides a solid foundation for his analytical skills and understanding of financial processes.
Previous Employment Experience
Before joining CentralSquare Technologies, Nicholas worked at Paylocity as a Payroll Account Manager from 2019 to 2021. In this role, he managed payroll accounts and provided support to clients. Additionally, he worked at Chase as a Collections Specialist from 2018 to 2019 in Lake Mary, Florida, where he focused on managing collections and customer accounts.
Skills and Contributions
Nicholas Kiki Charles is recognized for his strong information-gathering skills and his ability to create detailed customer support cases. He is committed to self-initiated learning, which enhances his effectiveness in his current role. His collaboration with internal organizations aims to improve customer service quality, reflecting his dedication to customer satisfaction.