Richard Melton
About Richard Melton
Richard Melton is a Product Support Specialist II - Tier 3 at CentralSquare Technologies, where he has worked since 2018. He has a diverse background in law enforcement, having held various positions at the Guilford County Sheriff's Office and other agencies over a career spanning more than two decades.
Work at CentralSquare Technologies
Richard Melton has been employed at CentralSquare Technologies as a Product Support Specialist II - Tier 3 since 2018. In this role, he provides software product support to Public Safety personnel across the United States and the Caribbean. He collaborates closely with Product Owners, Developers, Quality Assurance, and Application teams to offer business alternatives and recommend solutions. Additionally, he creates and manages both internal and external systems and procedural documentation, ensuring clarity and accessibility for users.
Previous Experience in Law Enforcement
Richard Melton has extensive experience in law enforcement, having worked at the Guilford County Sheriff's Office for 24 years as a Deputy Sheriff. His roles included Property and Violent Crimes Detective, Crime Data Analyst, and Canine Handler. He also served as a Task Force Officer with the Drug Enforcement Administration. His diverse background in various law enforcement capacities has equipped him with a deep understanding of crime analysis and public safety operations.
Educational Background
Richard Melton holds a Bachelor's of Science Degree in Computer Information Systems from High Point University, which he completed from 2000 to 2002. He also earned an Associate of Arts and Sciences in Criminal Justice/Police Science from Forsyth Technical Community College between 1985 and 1989. Additionally, he completed Crime and Intelligence Analysis Training at Alpha Group Center in 2012 and Leadership/Mid-Management training at Gallagher-Westfall Group in 2006.
Skills and Proficiencies
Richard Melton possesses strong proficiency in using the SalesForce Customer Relationship Management System. He is fluent in NIBRS and Crime Reporting Procedures, which are essential for compliance with state and federal regulations. His role requires him to assist in proposal preparation by providing technical details and clarifications. He is known for his excellent attendance record and dependability, along with a commitment to continually building his professional and computer skills.