Troy Kitt
About Troy Kitt
Troy Kitt is a Senior Support and Services Manager at CentralSquare Technologies, where he has worked since 2018. He has extensive experience in customer service and project management, having held various managerial roles at Diamond Municipal Solutions and Aptean.
Work at CentralSquare Technologies
Troy Kitt has held the position of Senior Support and Services Manager at CentralSquare Technologies since 2018. In this role, he manages a portfolio of public administration product lines. He leads a diverse team that includes Support Analysts, Consultants, Project Managers, and Functional Managers. His responsibilities involve overseeing service delivery, ensuring client satisfaction, and enhancing operational efficiency within the organization.
Previous Experience in Client Services
Before joining CentralSquare Technologies, Troy Kitt worked at Diamond Municipal Solutions in various roles from 2011 to 2016. He served as Director of Customer Services, Assistant Director of Customer Services, and Client Services Product and Quality Manager. His tenure at Diamond Municipal Solutions spanned five years in total, where he focused on improving client services and product quality.
Education and Expertise
Troy Kitt studied at York University, where he earned a Masters Certificate in Project Management from 2007 to 2008. He also holds a Diploma in Software Development from Mohawk College, which he completed from 1996 to 1999. His educational background provides a strong foundation for his managerial roles in technology and client services.
Professional Involvement
Troy Kitt was involved with the PMI-CTT Chapter as a Communitech PMI Connect Champion from 2012 to 2013. This role allowed him to engage with project management professionals and contribute to the local community's understanding of project management practices.
Career Progression
Troy Kitt's career spans over two decades, beginning as a Project Manager at Diamond Municipal Solutions from 2000 to 2011. His progression through various managerial roles at Diamond Municipal Solutions, followed by his current position at CentralSquare Technologies, reflects his extensive experience in customer service and support management.