Truong Nguyen
About Truong Nguyen
Truong Nguyen is a Technical Support Analyst with extensive experience in providing after-hours support and managing support tickets. He has a background in Computer Software Engineering and has worked in various roles, including as a Computer Technician and Data Science Researcher.
Work at CentralSquare Technologies
Truong Nguyen has been employed at CentralSquare Technologies as a Technical Support Analyst since 2019. In this role, he provides after-hours support for urgent customer issues, ensuring that critical problems are addressed promptly outside of regular office hours. He manages multiple support tickets using Jira, demonstrating his ability to work effectively in a fast-paced environment. Additionally, he contributes to the development of internal Knowledge Base articles, documenting newly discovered problems and solutions to assist support representatives.
Education and Expertise
Truong Nguyen studied at Mohawk College, where he achieved a degree in Computer Software Engineering. His educational background provides him with a solid foundation in software development and technical support. He maintains databases using MySQL, which is essential for software releases and troubleshooting. His expertise also includes reviewing back-end Java code, allowing him to provide informed advice to research and development teams for necessary code fixes.
Background
Prior to his current position, Truong Nguyen worked at St. Michael's Hospital as a Data Science Researcher from 2016 to 2017. This role was based in the Toronto, Canada Area and lasted for one year. He also gained experience as a Computer Technician at Renewed Computer Technology in 2017, where he worked for four months in St. Catharines. These positions contributed to his technical skills and understanding of support processes.
Technical Skills and Responsibilities
In his role as a Technical Support Analyst, Truong Nguyen handles a variety of support tickets, utilizing Jira to track and manage issues efficiently. He provides after-hours support, ensuring that urgent customer needs are met outside of standard business hours. His responsibilities include maintaining databases with MySQL and reviewing Java code, which aids in troubleshooting and improving software reliability. Additionally, he creates Knowledge Base articles that serve as resources for other support representatives.