Barbara Browning
About Barbara Browning
Barbara Browning is a seasoned Business Analyst with over 30 years of experience in Customer Service Management within large publicly-owned utilities. She currently works at Centric Consulting in New York and has held various roles in organizations such as National Grid, CompuSoft Integrated Solutions, and PECO Energy.
Current Role at Centric Consulting
Barbara Browning currently serves as a Business Analyst at Centric Consulting, a position she has held since 2021. In this role, she focuses on requirements gathering, future state design, and fit-gap analysis workshops with business stakeholders. She acts as a liaison between IT teams, business teams, vendors, and customers, ensuring clear communication and understanding of requirements across various audiences.
Previous Experience at Centric Consulting
Browning has held multiple positions at Centric Consulting prior to her current role. She worked as a Business Analyst for four months in 2011 at Westar Energy in Topeka, Kansas, and again for four months in 2008 at American Electric Power in Columbus, Ohio. Additionally, she served as a Business Analyst from 2015 to 2016 for one year at American Electric Power in the Columbus, Ohio Area.
Career Background at National Grid
Browning has extensive experience at National Grid, where she worked for a total of 11 years from 1997 to 2008 as a Coach/Supervisor/Business Analyst in the Syracuse, New York Area. Prior to that, she spent 24 years at National Grid from 1973 to 1997 in a Coach/Analyst role. Her time at National Grid contributed significantly to her expertise in managing large teams in contact centers.
Expertise in Customer Service Management
With over 30 years of experience in Customer Service Management within large publicly-owned utilities, Browning possesses a deep understanding of various business units and IT systems capabilities. She has demonstrated expertise in managing large teams and has a strong background in Oracle MDM2.1, Smart Metering/Smart Grid, and EnergyIP 8.4.
Educational Background
Barbara Browning studied at Henninger High School. Her educational background laid the foundation for her extensive career in business analysis and customer service management, equipping her with the skills necessary to excel in her roles across various organizations.