Melissa Chang
About Melissa Chang
Melissa Chang serves as the Director of Customer Success for the Americas at Centrical, where she focuses on mentorship and professional development. With a background in management consulting at Deloitte and experience in customer success roles, she drives digital transformation initiatives for Fortune 500 companies.
Current Role at Centrical
Melissa Chang serves as the Director of Customer Success for the Americas at Centrical, a position she has held since 2021. In this role, she focuses on enhancing customer experiences and driving digital transformation initiatives for Fortune 500 companies. Her leadership is characterized by a commitment to mentorship and professional development, as she aims to grow her team members into future leaders.
Previous Experience at Deloitte
Prior to her current role, Melissa worked at Deloitte from 2014 to 2018. She held various positions, including Management Consultant, where she contributed to organizational transformation and talent management. Additionally, she participated in summer scholar programs focused on HR transformation and organization transformation, gaining valuable experience in consulting and strategy.
Internship Experience at Harris Bank
Melissa gained early professional experience as a US Outsourcing and Supplier Governance Intern at Harris Bank in 2011. This two-month internship in Chicago provided her with insights into supplier management and governance processes within the banking sector.
Educational Background
Melissa holds a Bachelor of Science degree in Accountancy and Finance from Gies College of Business at the University of Illinois Urbana-Champaign, where she studied from 2010 to 2014. She also completed a Bachelor's degree in Finance at WHU – Otto Beisheim School of Management in 2012. Her educational background equips her with a strong foundation in financial principles and business management.
Krav Maga Instructor Experience
In addition to her corporate roles, Melissa worked as a Krav Maga Instructor from 2016 to 2018 in New York. This experience reflects her diverse skill set and ability to lead and instruct in a physical discipline, demonstrating her commitment to personal development and fitness.