Tony Arous
About Tony Arous
Tony Arous is a Principal Customer Success Manager with extensive experience in client relations and team leadership. He has held various roles at notable companies, including Amazon and Centrical, and has a strong educational background in finance and entrepreneurship.
Current Role at Centrical
Tony Arous currently serves as the Principal Customer Success Manager at Centrical, a position he has held since 2024. In this role, he provides strategic leadership and guidance to a team of Customer Success Managers and Technical Account Managers. His responsibilities include liaising with senior leadership and stakeholders to enhance the company's client support structure. Arous is known for his ability to manage accounts for multiple tier 1 customers, overseeing their journey from onboarding to expansion.
Previous Experience at Centrical
Before his current role, Tony Arous worked at Centrical as a Senior Customer Success Manager from 2021 to 2023. He also held the position of Customer Success Lead for 8 months in 2023. During his tenure, he contributed to the company's growth through effective client relations and team leadership, focusing on delivering solutions that are profitable and completed on time and under budget.
Professional Background
Tony Arous has a diverse professional background with experience in various roles across multiple industries. He worked at Amazon in different capacities, including as an Instock Manager and Project Manager from 2011 to 2014. He also served as Head of Category Management at Rocket Internet SE from 2014 to 2016 and as Director of Sales Planning and Sales Operations at showroomprive.com from 2016 to 2018. His experience includes strategic consulting at Roland Berger from 2010 to 2011.
Education and Expertise
Tony Arous holds a Bachelor's degree in Finance from Yeshiva University, which he completed from 2004 to 2007. He furthered his education by obtaining a Master's degree in Entrepreneurship and Consulting from emlyon business school, studying from 2008 to 2010. His educational background equips him with a strong foundation in finance and strategic management, enhancing his capabilities in customer success and account management.
Achievements in Customer Success
Throughout his career, Tony Arous has been recognized for his contributions to company growth and expansion through effective client relations. He has a proven track record of managing accounts for tier 1 customers and delivering solutions that meet both profitability and timeline expectations. His tactical leadership has been instrumental in guiding teams towards achieving their objectives and enhancing customer satisfaction.