Tony Arous
About Tony Arous
Tony Arous is a Customer Success Lead at Centrical, with a background in strategic consulting, sales operations, and account management. He has held various roles at companies such as Amazon, Roland Berger, and Rocket Internet, and has expertise in building customer relationships in the SAAS industry.
Current Role at Centrical
Tony Arous serves as the Customer Success Lead at Centrical, a position he has held since 2021. In this role, he focuses on building strong customer relationships and developing effective customer strategies within the Software as a Service (SAAS) industry. His responsibilities include ensuring customer satisfaction and driving product adoption to enhance overall client success.
Previous Experience at Roland Berger
Before joining Centrical, Tony Arous worked as a Strategic Consultant at Roland Berger from 2010 to 2011 in the Région de Paris, France. During his time there, he contributed to various strategic projects, leveraging his analytical skills to provide insights and recommendations to clients.
Career at Amazon
Tony Arous has held multiple positions at Amazon. He worked as a Stock Manager Home from 2011 to 2014 in Paris, where he managed inventory and logistics for home products. Additionally, he served as a Project Manager from 2011 to 2012, overseeing projects that aimed to improve operational efficiency.
Background in Sales and Management
Tony Arous has a comprehensive background in sales operations and account management. He was the Director of Sales Planning and Sales Operations at showroomprive.com from 2016 to 2018 in the Région de Paris, France. He also held the position of Head of Category Management at Rocket Internet SE, managing operations for Jumia.com.ng across Paris and Nigeria from 2014 to 2016.
Education and Expertise
Tony Arous studied at emlyon business school, where he earned a Master's degree in Entrepreneuriat from 2007 to 2009. He also holds a Bachelor's degree in Finance from Yeshiva University, completed from 2004 to 2007. His education complements his expertise in strategic consulting, customer success, and project management across various industries, including Internet, Ecommerce, and Telco.