Yonatan Lapid
About Yonatan Lapid
Yonatan Lapid is a Senior Customer Success Manager currently working at Centrical in Ra'ananna, Israel. He has extensive experience in customer success and professional services, having held various roles at companies such as TGS, AppsFlyer, and Anodot over more than a decade.
Work at Centrical
Yonatan Lapid serves as a Senior Customer Success Manager at Centrical, a role he has held since 2021. In this position, he focuses on enhancing customer engagement and satisfaction through effective management strategies. His responsibilities include leveraging gamification and performance management techniques to optimize customer performance and drive employee engagement.
Previous Experience at TGS
Prior to his current role, Yonatan Lapid worked at TGS from 2009 to 2014. He started as a Professional Services Engineer and later became the Regional Manager for Professional Services in the EMEA region from 2012 to 2014. His experience at TGS involved providing technical support and managing professional services to enhance client satisfaction.
Experience at AppsFlyer
Yonatan Lapid's tenure at AppsFlyer spanned from 2014 to 2018. He began as a Customer Success Manager and later transitioned to a role in Professional Services and Technical Support. He also served as a Senior Customer Success Manager for a brief period in 2016. His work involved ensuring customer success and addressing technical challenges faced by clients.
Background in Education
Yonatan Lapid studied at Bar-Ilan University, where he earned a BA in Political Science and Near East Studies from 2003 to 2006. He furthered his education with an Interdisciplinary Graduate Program in Conflict Management and Negotiation from 2008 to 2011. His academic background provides a foundation for his analytical skills and conflict resolution capabilities.
Skills and Expertise
Yonatan Lapid possesses strong analytical thinking skills and a comprehensive system overview, which contribute to his ability to optimize customer performance. He has a proven track record in motivating team members and enhancing their capabilities through the use of KPIs. His expertise includes utilizing gamification and microlearning to improve employee engagement and proficiency.