Melissa Houck
About Melissa Houck
Melissa Houck is a Vault Teller with extensive experience in the gambling and casino industry, particularly in revenue auditing and cash handling. She has worked at notable establishments such as Caesars Digital, Bellagio, and ARIA Resort & Casino, and currently works at Century Gaming Technologies in Las Vegas.
Work at Century Gaming Technologies
Melissa Houck has been employed at Century Gaming Technologies as a Vault Teller since 2021. In this role, she is responsible for managing the vault operations, which include overseeing cash handling and ensuring compliance with gaming regulations. Her extensive experience in the gambling and casinos industry supports her effectiveness in this position.
Previous Experience in the Casino Industry
Before joining Century Gaming Technologies, Melissa Houck worked at Caesars Digital as a Revenue Auditor from 2014 to 2021. Her role involved analyzing revenue streams and ensuring accurate financial reporting. Prior to that, she served as a Cage Cashier at ARIA Resort & Casino from 2009 to 2014 and at Bellagio from 2006 to 2007. These positions provided her with a solid foundation in cash handling and customer service within high-profile casino environments.
Education and Expertise
Melissa Houck completed her high school education at Norte Dame High School, earning a diploma from 1991 to 1995. She furthered her education at Mercer County Community College, where she studied Business Administration and Management from 1995 to 1998. This educational background, combined with her extensive experience in the gambling industry, has equipped her with a strong understanding of CAGE operations and financial management.
Skills in Financial Management
Melissa possesses strong skills in Microsoft Excel, which are essential for managing financial data and reports in the gaming industry. Her expertise in revenue auditing and cash handling is complemented by her ability to analyze and interpret financial information, ensuring accuracy and compliance in all transactions.
Customer Service Expertise
Throughout her career in the casino industry, Melissa has demonstrated expertise in customer service. She has enhanced guest experiences in high-profile environments, ensuring that customers receive quality service while adhering to operational standards. Her focus on customer satisfaction contributes to the overall success of the establishments where she has worked.