Andrea Knight Down
About Andrea Knight Down
Andrea Knight Down serves as the Regional Trainer (South) at Cera, bringing extensive experience in training and management within the care sector. She has held various positions, including Branch Manager at Carewatch Care Services Ltd and Training & Development Manager at Andover and District Mencap, where she developed policies to enhance service delivery.
Current Role at Cera
Andrea Knight Down serves as the Regional Trainer (South) at Cera, a position she has held since 2020. In this role, she is responsible for training and developing staff across the southern region of the United Kingdom. Her focus is on enhancing the skills and knowledge of the workforce to improve service delivery and compliance with regulatory standards.
Previous Experience at Cera
Prior to her current role, Andrea worked at Cera as a Branch Trainer from 2019 to 2020. During her tenure, she contributed to the training of staff and the implementation of best practices within the organization. Her experience at Cera has been pivotal in shaping her approach to training and development in the care sector.
Career Background in Care Services
Andrea has extensive experience in the care services sector. She worked at Carewatch Care Services Ltd as a Branch Manager from 2011 to 2012, where she successfully managed the reinstatement of a reablement contract covering the Surrey and Hampshire borders. Her roles at Andover and District Mencap included Staff Trainer, Head of Care and Support Services, Training & Development Manager, and Deputy Operational Manager, showcasing her progression and expertise in various capacities.
Education and Training
Andrea studied at Bishop Challoner Catholic Secondary School from 1980 to 1984. Her educational background laid the foundation for her career in care services and training. Throughout her professional journey, she has developed organizational policies and procedures aimed at enhancing service delivery, reflecting her commitment to continuous improvement in the sector.
Achievements in Care Sector
Throughout her career, Andrea has achieved significant milestones, including growing a small start-up business to provide 2,600 service hours per week. She played a key role in transforming a failing agency to become CQC compliant and reestablishing partnerships with referral agencies. Additionally, she has chaired operational working group meetings to drive organizational improvements, demonstrating her leadership and commitment to enhancing care services.