Craig Franklin
About Craig Franklin
Craig Franklin is a Junior Project Engineer with extensive experience in IT support roles across various companies in the United Kingdom. He has worked in positions ranging from IT Support Analyst to Desktop Support Engineer since the early 2000s.
Current Role at Cera
Craig Franklin currently serves as a Junior Project Engineer at Cera, a position he has held since 2021. He is based in Colchester, England, United Kingdom. In this role, he is involved in various project engineering tasks, contributing to the development and implementation of projects within the organization.
Previous Experience at Cera
Before his current role, Craig worked at Cera as an IT Support Analyst from 2020 to 2021. During his 10-month tenure, he provided technical support and assistance to users, ensuring the smooth operation of IT systems and addressing any technical issues that arose.
Professional Background in IT Support
Craig has extensive experience in IT support roles across various organizations. He worked as a Desktop Support Analyst at Coloplast for four months in 2007, and as an IT Support Assistant at Misys for two years from 2001 to 2003. His experience also includes positions at BGL Group, Linklaters, and Haven Power, where he provided 2nd line support and desktop support services.
Education and Qualifications
Craig attended Deepings School from 1990 to 1995, completing his secondary education. He furthered his studies at New Stamford College, where he achieved a BTEC National Diploma in Computer Applications from 1995 to 1998. This educational background laid the foundation for his career in IT support and project engineering.
Career Timeline and Roles
Craig's career spans multiple roles in IT support and project engineering. He has worked at various companies, including Getronics UK, Northgate Information Solutions, and Breheny Group. His roles have included Desktop Support Engineer, Client Support Analyst, and Information Technology Support Analyst, showcasing his diverse skill set in the IT field.