George Anderson
About George Anderson
George Anderson serves as the Care Quality Lead at Cera in Stirling, Scotland, a position he has held since 2021. He has a diverse background in customer service and support roles, with significant experience in social care and a strong commitment to supporting individuals with learning disabilities.
Work at Cera
George Anderson has been serving as the Care Quality Lead at Cera since 2021. In this role, he focuses on maintaining and improving care quality standards within the organization. Prior to this position, he worked as a Care Administrator at Cera from 2020 to 2021, where he contributed to the operational aspects of care delivery. His experience at Cera spans over three years, during which he has developed a strong understanding of care quality management.
Previous Employment Experience
Before joining Cera, George Anderson held various roles in customer service and support. He worked at Capita as a Customer Service Agent from 2015 to 2018, and at esure Group as a Customer Support Advisor for five months in 2015. He also served as a Customer Service Supervisor at Toys R Us from 2005 to 2007 and at Sainsbury's from 2007 to 2011. Additionally, he worked as a Customer Relations Advisor at Serco from 2011 to 2014. His experience spans multiple sectors, including retail and customer service.
Background in Social Care
George Anderson has a solid educational background in social care and social sciences. He studied at Reid Kerr College, where he achieved a National Certificate in Social Care from 2013 to 2014 and an HNC in Social Sciences in 2014. His academic training complements his professional experience, particularly in supporting individuals with learning disabilities.
Experience in Support Work
George Anderson has significant experience in support work, particularly with individuals with learning disabilities. He worked at Mears Group PLC as an LD & Mental Health Support Worker from 2018 to 2020. His role involved providing assistance to individuals, helping them achieve their goals and aspirations. This experience has contributed to his expertise in care quality and support services.
Skills and Competencies
George Anderson possesses a diverse skill set that includes complaint management, computer literacy, sales operations, and administration. His experience in customer service roles has equipped him with strong communication skills and the ability to handle various customer-related challenges. Additionally, his supervisory experience in retail has enhanced his leadership capabilities.