Jacob Richardson
About Jacob Richardson
Jacob Richardson is a Junior IT Service Desk Analyst with a background in computer science and programming. He has experience in customer service and IT hardware roles, having worked at GAME Digital and JCIT Solutions Ltd.
Work at Cera
Jacob Richardson has been employed at Cera as a Junior IT Service Desk Analyst since 2021. In this role, he provides technical support and assistance to users, addressing various IT-related issues. His position involves troubleshooting hardware and software problems, ensuring efficient operation of IT systems, and contributing to the overall IT service management.
Education and Expertise
Jacob studied Computer Science at York St. John University, where he earned a Bachelor of Science (BSc) degree from 2017 to 2020. His academic background provided him with foundational knowledge in programming languages such as PHP, Java, and HTML. He focused on building programs from scratch, which has contributed to his technical expertise in IT.
Background
Prior to his current role, Jacob worked as a Sales Assistant at GAME Digital from 2019 to 2021. This position allowed him to develop customer service skills, emphasizing the importance of customer satisfaction. Additionally, he completed a work placement at JCIT Solutions Ltd in 2019, where he gained practical experience in the IT field for one month.
Technical Skills Development
Jacob has developed hands-on experience in IT hardware roles during his university placement. He engaged in tasks such as disassembling computer systems and reinstalling components like RAM and hard drives. This practical experience has enhanced his technical skills and prepared him for his current role in IT support.