Jon Hayes
About Jon Hayes
Jon Hayes is a Program Manager at Cera Care, where he has worked since 2020. He has extensive experience in systems support and analysis, having held various roles in organizations such as Mears Group PLC, Care UK, and the NHS.
Work at Cera
Jon Hayes has been employed at Cera Care as a Program Manager since 2020. In this role, he provides both remote and on-site systems support and training for operations staff and other teams. He has led the project mobilisation and de-mobilisation for various systems, including CarePlanner, DCP, FreshDesk, and the Cera App. Additionally, he conducted gap analysis for multiple care systems to support Cera Care's acquisition strategy, identifying necessary improvements and standardisations.
Previous Experience
Prior to his current role at Cera Care, Jon Hayes worked at Mears Group PLC as an IT Business Partner from 2018 to 2020. He also served as the Lead Business Systems Finance Analyst at Mears Group PLC from 2015 to 2018. His earlier positions include Senior Systems Finance Analyst at Care UK from 2014 to 2015, and Systems Finance Administrator at Care UK from 2012 to 2014. He has also held roles at NHS, University College London Hospitals NHS Foundation Trust, and the Department of Health and Social Care.
Education and Expertise
Jon Hayes studied at the University of East Anglia, where he earned a Bachelor of Arts (BA) degree in Politics from 2005 to 2008. His educational background supports his expertise in systems analysis and project management within the healthcare sector.
Background
Jon Hayes began his career in customer service at Sainsbury's, where he worked as a Customer Services Assistant from 2003 to 2007. He transitioned to roles in healthcare and finance, gaining experience in various analytical and support positions. His early work included a brief role as a Recruitment Administrator at NHS in 2010 and as an Information Analyst at the Department of Health and Social Care.