Laura Nicol
About Laura Nicol
Laura Nicol is a Product Owner currently working at Cera since 2021. She has a background in customer service and digital product management, having held various roles at Aviva from 2010 to 2021.
Work at Cera
Laura Nicol has been employed at Cera as a Product Owner since 2021. In this role, she is responsible for overseeing product development and ensuring that the products meet user needs and business objectives. Her experience in product management contributes to the strategic direction of the company.
Previous Experience at Aviva
Laura Nicol worked at Aviva for a total of eight years, holding various positions that contributed to her professional development. She began her career at Aviva as a Call Handler from 2010 to 2013, followed by a role as a Live Chat Advisor from 2013 to 2015. She then served as a Digital Customer Experience Consultant from 2015 to 2018, and subsequently as a Digital Product Owner from 2018 to 2021.
Education and Expertise
Laura Nicol attended Dereham Neatherd High School from 2004 to 2009. Her educational background laid the foundation for her career in customer service and digital product management, equipping her with the necessary skills to excel in her roles at Aviva and Cera.
Career Progression
Laura Nicol's career progression reflects her growth in the field of product management and customer experience. Starting as a Call Handler, she advanced through various roles at Aviva, ultimately becoming a Digital Product Owner before transitioning to her current position at Cera. This trajectory demonstrates her increasing responsibilities and expertise in the industry.