Sam Mallison
About Sam Mallison
Sam Mallison is an Information Technology Support Analyst at Cera, where he has worked since 2020. He has a background in IT support and product design, with experience in various roles including IT Technician Trainee and Student Ambassador.
Work at Cera
Sam Mallison has been employed at Cera as an Information Technology Support Analyst since 2020. In this role, he is responsible for providing technical support and troubleshooting for various IT issues. His experience at Cera spans four years, during which he has developed skills in managing hardware and software problems, contributing to the efficiency of the organization's IT operations.
Previous Experience in IT
Prior to his current position, Sam Mallison worked as an IT Technician Trainee at IT Career Switch from 2019 to 2020. This role involved hands-on training in IT support, where he gained practical experience in troubleshooting and resolving technical issues. Additionally, he served as a Student Ambassador at Host Students from 2016 to 2018, where he engaged with students and supported their needs.
Education and Expertise
Sam Mallison graduated with a BA in Product Design from Coventry University, where he studied from 2015 to 2019. He also completed A-Levels in Industrial and Product Design, Maths, and Art & Design at Colchester Sixthform College from 2013 to 2015. His education includes an IT Technician Traineeship from IT Career Switch, focusing on troubleshooting hardware and software issues, which he completed in 2020.
Certifications and Skills
Sam Mallison possesses official certifications in IT support, which he obtained through a comprehensive study program. He is recognized for his excellent communication skills, enabling effective interaction at all organizational levels. His strong passion for IT has driven him to pursue specialized training and develop a solid foundation in technical support.
Background and Early Education
Sam Mallison attended Colne Community School and College from 2008 to 2013, where he achieved GCSE qualifications in subjects including English, Maths, Science, Art, Design & Technology, and IT. This early education laid the groundwork for his later studies and career in information technology and design.