Stephen Byatt
About Stephen Byatt
Stephen Byatt serves as the Regional Director at Cera, where he has worked since 2020, focusing on client satisfaction through streamlined processes. He has previous experience as a Branch Manager at Mears Group PLC and as a Maintenance Team Leader at Rok.
Work at Cera
Stephen Byatt has been serving as the Regional Director at Cera since 2020. In this role, he oversees operations in the South West region, focusing on enhancing client satisfaction through the implementation of defined and simplified processes. His leadership aims to ensure that client expectations are consistently met, contributing to the overall success of Cera's services.
Previous Experience at Mears Group PLC
Before joining Cera, Stephen Byatt worked at Mears Group PLC as a Branch Manager from 2012 to 2016. In this position, he was responsible for managing branch operations and ensuring service delivery met organizational standards. His experience at Mears Group contributed to his skills in team management and operational efficiency.
Career at Rok
Stephen Byatt held the position of Maintenance Team Leader at Rok from 2002 to 2010. During his eight years in this role, he was involved in overseeing maintenance operations and leading teams to deliver quality services. This experience helped him develop a strong foundation in team leadership and operational management.
Focus on Team Development and Customer Experience
Stephen Byatt emphasizes the importance of developing teams and individuals to enhance customer experiences. He believes in effective communication and streamlined processes as key components in achieving exceptional service delivery. His commitment to team development is evident in his leadership style and operational strategies.