Athul Babu P K
About Athul Babu P K
Athul Babu P K is an IT Service Desk Analyst currently employed at Cera in London, England. He has a background in IT support roles across various companies and holds a Master's degree from Kingston University.
Current Role at Cera
Athul Babu P K has been working as an IT Service Desk Analyst at Cera since 2021. In this role, he is responsible for providing technical support and assistance to users, ensuring efficient operation of IT services. His position involves troubleshooting issues, managing service requests, and maintaining communication with users to resolve technical problems.
Previous Experience in IT Support
Before joining Cera, Athul worked in various IT support roles. He served as an IT Support Specialist at Hamilton Rentals for one month in 2021. Prior to that, he was an IT Support Engineer at HCL Technologies in India for eight months in 2015. He also worked as an IT Support Technician at SITA from 2015 to 2019, accumulating a total of three years of experience in that position.
Education and Qualifications
Athul holds a Master's degree from Kingston University, which he completed from 2020 to 2021. He also earned a Bachelor's degree from Anna University, studying from 2010 to 2014. In addition to his degrees, he is certified in CompTIA A+ and has completed training in CCNA and MCSE, enhancing his technical skills in IT support.
Technical Skills and Expertise
Athul has extensive experience in desktop and network support engineering. His technical skills are complemented by his certifications, which demonstrate his knowledge in various IT domains. He possesses a positive approach to learning new platforms and tackling challenges, which contributes to his effectiveness in IT support roles.