Craig Franklin
About Craig Franklin
Craig Franklin is a Junior Project Engineer with extensive experience in IT support roles across various companies in the United Kingdom. He has worked in positions ranging from Desktop Support Analyst to IT Support Analyst since 2003, with his current role at Cera beginning in 2021.
Work at Cera
Craig Franklin currently holds the position of Junior Project Engineer at Cera, where he has been employed since 2021. His role involves project management responsibilities and technical support within the organization. Prior to this position, he worked as an IT Support Analyst at Cera from 2020 to 2021 for a duration of 10 months. Both roles were based in Colchester, England, United Kingdom.
Previous Employment History
Craig Franklin has a diverse employment history in IT support roles. He worked at Informa as an IT Support Analyst for 10 months in 2017 to 2018. He also served as a Desktop Support Analyst at Coloplast for 4 months in 2007. His experience includes a year at Breheny Group as an Information Technology Support Analyst from 2019 to 2020, and a 6-year tenure at BGL Group as a Desktop Support Analyst from 2008 to 2014.
Education and Expertise
Craig Franklin studied at Deepings School from 1990 to 1995, completing his secondary education. He furthered his education at New Stamford College, where he studied Computer Applications and earned a BTEC National Diploma from 1995 to 1998. This educational background has provided him with a foundation in IT and support services.
Technical Support Roles
Throughout his career, Craig has held various technical support positions. He worked as a Client Support Analyst at Northgate Information Solutions from 2003 to 2005 and as a 2nd Line Support Analyst at Haven Power from 2018 to 2019. His experience also includes roles at Linklaters as a Support Analyst from 2014 to 2017 and at Getronics UK as a Desktop Support Engineer from 2005 to 2007.
Contract and Temporary Positions
Craig Franklin has undertaken several contract and temporary positions in his career. Notably, he worked as a Direct Support Analyst at Kier Group for 6 months in 2007 and as a Desktop Support Analyst at Coloplast on a contract basis for 4 months in 2007. These roles contributed to his extensive experience in IT support.