Laura Nicol
About Laura Nicol
Laura Nicol is a Product Owner at Cera, where she has worked since 2021. She previously held various roles at Aviva, including Digital Product Owner and Digital Customer Experience Consultant, accumulating over a decade of experience in the field.
Work at Cera
Laura Nicol has been serving as a Product Owner at Cera since 2021. In this role, she is responsible for overseeing product development and ensuring that the products meet user needs. Her tenure at Cera has lasted for three years, during which she has contributed to the company's objectives and product strategies.
Previous Experience at Aviva
Before joining Cera, Laura Nicol worked at Aviva for over a decade in various roles. She began her career at Aviva as a Call Handler from 2010 to 2013. She then transitioned to a Live Chat Advisor position from 2013 to 2015. Following that, she served as a Digital Customer Experience Consultant from 2015 to 2018. Finally, she held the role of Digital Product Owner from 2018 until 2021, accumulating extensive experience in digital product management.
Education Background
Laura Nicol completed her secondary education at Dereham Neatherd High School, where she studied from 2004 to 2009. This foundational education provided her with the skills necessary to pursue a career in the digital product domain.